Contact Us
We’re thrilled you’re interested in connecting with us! Whether you have questions, want to share your experiences, or simply can’t find the answer to your query through our site, we’re here to help. Our team strives to respond to every message within 24 hours, ensuring you receive timely assistance. Rest assured, your contact information will remain strictly confidential and won’t be shared with any third parties.
Frequently Asked Questions (FAQs)
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How do I know my message is received?
You’ll receive a confirmation email upon submission. If you don’t, please double-check your spam folder. We aim to respond to all messages within 24 hours. -
What if I need urgent assistance?
While we strive to answer all messages promptly, complex queries may take slightly longer. In urgent cases, please reach out via alternative channels like social media or leave a comment on one of our recent blog posts. -
Can my contact information be shared with others?
Absolutely not. We prioritize your privacy and security. Your contact details will only be used internally to respond to your inquiries and will never be shared without your explicit consent. -
Are there any specific topics I can ask about?
Yes, feel free to inquire about anything related to Red Borneo—from care tips and growing conditions to product recommendations and local events. Our team is here to guide you through every step of your journey.